At G&W our goal is to ensure you are completely satisfied with your purchase. If you are dissatisfied with your purchase, you can return the purchased items.
Return form
In order to process your return, we need a
completed Return Form.
In this form we ask you to fill in the details of the original shipment and indicate the reason for your return.
You can also fill out the form digitally and mail
it to [email protected].
Terms
With online purchases you have the right to return
within 14 days of the day after receipt of the products without giving a
reason, and to dissolve the agreement.
During this period you have to handle
the products and packaging carefully.
Custom products or products that have
been adapted to your specifications cannot be returned and they do not fall
within this return policy.
Like new
Make sure you return the products complete with
all accessories, unused and in their original packaging when possible.
Return costs
A full refund of the purchase price and original
P&P charge (in case they exist) will be made if item is not as described or
faulty.
Clearance and B-Stock
Clearance products or used products are sold as they're presented and return
will not be accepted for these products.
Refund
For every returned item with no return excuse or
malfunction proved, the refund will be issued via coupon code.
Return address:
GNW Unip. Lda
Beco do Recanto, 31 Pavilhão 4
4590-348 Freamunde
Portugal