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Return Policy

At G&W our goal is to ensure you are completely satisfied with your purchase. If you are dissatisfied with your purchase, you can return the purchased items. 

a. Complete the Return Form in the website. 

b. All returns must be shipped to:

GNW Unip. Lda

Beco do Recanto, 31 Pavilhão 4

4590-348 Freamunde


c. Your purchased item(s) is returned to G&W within fourteen (14) calendar days of delivery. After fourteen (14) calendar days of delivery, no returns or exchanges are allowed.

d. All returned item(s) must arrive back to G&W unworked and unused, in resalable condition. 

e. Except for defects or wrong products shipped by G&W, any expenses for shipping and handling to return item(s) is the responsibility of the customer. We will not accept COD or freight collect shipments made by the customer.

f. A full refund of the purchase price and original P&P charge (in case they exist) will be made if item is not as described or faulty. 

g. Clearance products or used products are sold as they're presented and return will not be accepted for these products.

h. For every returned item with no return excuse or malfunction proved, the refund will be issued via coupon code.

Complaints Book (PT):