GNW UNIP LDA Guitars & Woods - Luthier Supplies VAT ID: PT513482970 Beco Do Recanto 31, Pavilhão 4 4590-348 Freamunde, Portugal
1. General Provisions
1.1 These Terms & Conditions apply to all offers, orders, and agreements made with Guitars & Woods unless expressly agreed otherwise in writing.
1.2 By placing an order, the customer automatically agrees to these Terms & Conditions.
1.3 Any deviation from these Terms & Conditions must be agreed upon in writing. Any modifications will not affect the validity of other clauses.
2. Offers & Agreements
2.1 All offers from Guitars & Woods are non-binding and subject to change without notice. We reserve the right to modify prices at any time.
2.2 An agreement is formed when Guitars & Woods accepts a written order or subscription request. If Guitars & Woods does not reject an order within ten (10) days, the order is considered accepted.
3. Prices & Payments
3.1 All prices are listed in Euros (€). No other currency is accepted.
3.2 Payments must be made in advance via one of the following methods:
Bank Transfer
PayPal (subject to a 3% surcharge)
Credit Card (via Stripe, minimum order €50)
Multibanco (Portugal only)
MBWay (Portugal only)
3.3 The payment date is considered the date when Guitars & Woods receives the funds in its bank, PayPal, Stripe, Multibanco/MBWay platform.
3.4 If payment is delayed or incomplete, Guitars & Woods reserves the right to suspend or cancel the order.
3.5 Special orders require a written confirmation and a minimum 50% prepayment.
4. Shipping & Delivery
4.1 Shipping times depend on stock availability. If in stock, items typically ship within three (3) business days after payment is received. Otherwise, shipping occurs once the items are ready.
4.2 Guitars & Woods does not enforce a minimum order amount.
4.3 If a shipment is refused, the customer will be charged a handling fee of €7 plus shipping costs. This does not apply if the package is visibly damaged or empty.
4.4 If a parcel is lost or damaged during shipping, the customer must wait for the carrier’s investigation to conclude before a refund or replacement is issued.
4.5 Shipping Restrictions
Certain products are subject to shipping restrictions due to size, regulations, or carrier limitations. Customers are responsible for selecting the appropriate shipping method based on these conditions. Products subject to such restrictions will feature a disclaimer in their descriptions:
Oversized Items: Products exceeding specific dimensions (e.g., bass fretboard blanks over 60cm) cannot be shipped via certain carriers (e.g., CTT). If an unavailable shipping option is selected, Guitars & Woods will notify the customer to adjust the shipping method before processing the order.
Restricted Items (Hazardous Materials): Some items, such as spray cans, are classified as "Dangerous Goods" under international shipping regulations. These items can only be shipped by ground mail and are restricted from air transport.
Europe: Must be shipped via UPS Standard (ground mail). Orders mistakenly placed with UPS Express (air mail) will automatically be downgraded to UPS Standard without prior notice. If dissatisfied, customers may request a refund for the shipping difference.
Portugal: Must be shipped via Envialia/Ontime. Orders exceeding 2kg must use UPS Standard (ground mail).
Norway & Switzerland: This item cannot be shipped.
Rest of the World: This item cannot be shipped.
Customers are advised to review shipping conditions before placing an order. Guitars & Woods is not responsible for delays or additional costs due to incorrect shipping selections.
5. Returns, Cancellations & Order Modifications
5.1 General Return Policy
5.1.1 Customers must inspect their items immediately upon receipt. Any defects must be reported in writing within seven (7) days.
5.1.2 In compliance with distance selling laws, customers may return unused and undamaged products within 14 days. A full refund will be issued, excluding shipping and handling fees (€7). Return shipping costs are the customer’s responsibility.
5.1.3 If the received product does not conform to the order, Guitars & Woods will either replace it or issue a full refund, including shipping costs. Items must be returned in their original, unused condition with intact packaging.
5.1.4 Special orders are non-refundable. This will be communicated before order acceptance.
5.2 Defective Products
5.2.1 If a product is claimed to be defective, the customer must return it along with the shipping receipt.
5.2.2 Guitars & Woods will inspect the product upon receipt:
If a defect is confirmed, a refund or replacement will be issued, and return shipping costs will be reimbursed.
If no defect is found, the customer must cover all return shipping costs.
5.3 Cancellations & Order Changes
5.3.1 Customers may cancel an order within 14 days:
If canceled before dispatch, no shipping costs apply.
If canceled after dispatch, handling (€7) and shipping costs are non-refundable.
5.3.2 If an order modification (e.g., adding/replacing items) is requested after the package has been sealed, a handling fee of €7 will apply. No fee is charged for changes made before the packaging process begins.
5.3.3 Portuguese customers may also submit complaints via the official complaints book: www.livroreclamacoes.pt.
6. Communication & Liability
6.1 Guitars & Woods is not responsible for misunderstandings, delays, or errors caused by internet failures or other communication issues beyond its control, unless negligence is proven.
7. Force Majeure (Circumstances Beyond Control)
7.1 In the event of unforeseen circumstances beyond our control, Guitars & Woods may suspend or terminate agreements without liability for damages.
7.2 Such circumstances include (but are not limited to) natural disasters, strikes, supplier failures, transportation disruptions, and government restrictions.
8. Warranty & Liability
8.1 Guitars & Woods provides a one-year warranty, excluding consumable products.
8.2 Accepting deviations from these Terms & Conditions in specific cases does not waive the company’s right to enforce them strictly in the future.
9. Governing Law & Dispute Resolution
9.1 These Terms & Conditions are governed exclusively by Portuguese law.
9.2 Any disputes will be settled in the competent courts of Portugal.
9.3 In case of conflict regarding interpretation, the Portuguese version of these Terms & Conditions prevails.
These Terms & Conditions ensure a clear and legally sound framework for all transactions with Guitars & Woods. If you have any questions, please contact us at the provided details.